Privacy Policy
Last updated: [DATE]
True Return Partners, LLC ("True Return Partners," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly and information from public records.
- Information you give us: your name, contact details (email, phone, mailing address), and any information you share about a property or potential claim when you contact us or engage our services.
- Public records: we research publicly available tax-sale and property records to identify potential surplus funds and confirm rightful claimants.
- Website usage: basic technical data (such as browser type and pages visited) collected automatically to keep the site working and secure.
How we use your information
- To verify whether surplus funds may belong to you and to pursue a claim on your behalf.
- To communicate with you by phone, mail, email, or — with your consent — text message.
- To prepare, submit, and follow up on claims with the relevant government agencies.
- To meet legal, tax, and record-keeping obligations.
Text messaging
If you opt in to text messages, your consent and mobile number are used only to send messages related to your inquiry and claim, as described in our SMS Terms & Conditions. We do not sell or share your mobile opt-in information or phone number with third parties or affiliates for their own marketing purposes. No mobile information is shared with third parties except service providers that help us operate our messaging (such as our messaging platform), or as required by law.
How we share information
We do not sell your personal information. We share it only:
- With government agencies as necessary to file and process your claim;
- With service providers who help us operate (for example, notaries, mailing services, messaging and hosting providers), bound to protect your information;
- With professionals such as attorneys when needed to complete a claim;
- When required by law or to protect our legal rights.
Data retention
We retain records related to claims for as long as needed to provide our services and to meet legal and record-keeping requirements, and then dispose of them securely.
Your choices
- You can opt out of text messages at any time by replying STOP.
- You can ask us to stop contacting you by phone, mail, or email.
- You can request access to or deletion of your personal information, subject to legal limits, by contacting us at [support email].
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Not a government agency
True Return Partners is a private company. We are not affiliated with, endorsed by, or acting on behalf of any government agency. You have the right to pursue any claim yourself, directly with the agency holding the funds, at no cost.
Contact us
True Return Partners, LLC
[Registered business street address]
[City, ST ZIP]
[support email] · [support phone]